BOOK ONLINE

Step 1 of 5

Pick a date and time, tell us what’s happened, and we’ll hold the slot securely. We’ll call you back within 30 minutes, 8am to midnight, to confirm.

Your booking

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We’ll call to confirmA coordinator checks your slot and access details by phone, within 30 minutes, 8am to midnight.

Card verified, not chargedYour card is verified and nothing is charged today. Payment is only taken once the job is complete.

Fixed call-out chargeThe call-out charge is fixed and agreed before we attend. Any repair beyond it is quoted and agreed before work starts.

Booking on account – –

24/7 reactive call-outs Your account keeps a reactive call-out route open around the clock. Outside 8am to midnight, call 0330 043 0143 rather than booking here.

This booking exceeds your available credit. –

Fully QualifiedEvery engineer works to BS 7671, the 18th Edition wiring regulations.

DBS-Checked EngineersEvery engineer attending is individually vetted for occupied premises.

On-Call, Not a QueueCalls are answered by an on-call engineer, 8am to midnight.

Step 01

What I Need Help With

Pick the closest match, enter the postcode of the site so we can check it is inside our coverage area, and tell us what’s gone wrong.

Describe the Fault

What’s Gone Wrong *

Job Reference * Your own reference for this job. It appears on your confirmation email and the invoice.

Keep clear and call us on 0330 043 0143.

Site Postcode *

Enter the postcode where the engineer will attend, this is to check it’s in our coverage area.

Step 02

Choose a Date & Time

Select an available slot below. The call-out price is shown before you continue.

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Mon

Tue

Wed

Thu

Fri

Sat

Sun

Selected Available Fully booked

Pick a date to see available times

Step 03

Your Details

Tell us who to contact, and where the engineer needs to attend.

These are the details we hold for you on the account. To change them, call us on 0330 043 0143.

First Name *

Last Name *

Mobile Number *

Email *

Someone else will be on site — add a site contact

Who the engineer should call on arrival, or if they need access.

First Name *

Last Name *

Mobile Number *

Site Address: Where the Fault Is

Address Line 1 *

Address Line 2

City *

Postcode *

My billing address is the same as the site address

Billing Address

Taken from your account. To change it, call us on 0330 043 0143.

Address Line 1 *

Address Line 2

City *

Postcode *

Type of Premises

Commercial Domestic

Step 04

Review and Confirm

Check everything’s correct before you confirm.

Appointment

Date–

Time window–

Call-out price–

The fault

Type of fault–

Fault description–

Your details

Name–

Phone–

Email–

Site address–

Billing address–

Type of premises–

Total to authorise–

We place a hold on your card for this amount so we know the funds are there. Nothing is charged today. After the engineer has finished, we take the payment and the hold ends. If we can’t attend, the hold is released in full.

Secure card detailsYou’ll be taken to Stripe to enter your card and complete any bank verification. We never see or store your card number.

I have read and agree to the terms and conditions, including the payment terms and cancellation terms, and the privacy notice.

Please confirm your email to place this booking

Your sign-in is more than a day old. For security we ask account customers to confirm their address again before raising a job. Nothing you have entered will be lost.

Booking Received

We’ve received your request. We’ll call you back within 30 minutes, 8am to midnight, to confirm your slot. We’ve also emailed a copy of these details to you.

Appointment

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Call-out price

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Reference

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Heard nothing in 30 minutes? Call us.0330 043 0143, 8am to midnight.

What happens next

1
We call to confirmWe will check the details of your booking and call you to confirm your slot.
2
We keep you updatedWe’ll message you when the engineer is on the way with a more accurate ETA.
3
The engineer attendsArriving within the confirmed time window.

Back to home

Payment Not Completed

Your booking wasn’t completed and your card hasn’t been charged. Please try again below, or give us a call on 0330 043 0143 and we’ll arrange it for you.

Reference

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Rather book over the phone?0330 043 0143, 8am to midnight.

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